Fidelity Services Group: Hotel Security Officer Vacancy 2026
Employer: Fidelity Services Group (South Africa's largest integrated security solutions and specialized guarding superpower)Position: Hotel Security Officer / General Security Worker
Job Type: Full-Time Permanent Position
Salary: Market-related hospitality sector guarding package aligned with PSIRA regulations and industry benefits
Location: Cape Town, Western Cape
Closing Date: Open/Staggered July 2026 intake (Apply immediately as hospitality protection pools process applications sequentially)
Minimum Requirements
To enter the high-standard, client-facing hospitality security network of Fidelity Services Group, candidates must satisfy the following criteria:
A completed Grade 12 (Matric) certificate.
A valid registration with the Private Security Industry Regulatory Authority (PSIRA)—minimum Grade C or higher is mandatory.
1 to 2 years of direct experience functioning as a security officer, preferably within a luxury hotel, corporate retail center, or premium hospitality ecosystem.
Neat, professional physical grooming standards with an approachable, customer-centric demeanor (critical for front-of-house hotel placements).
Strong verbal and written communication skills in English to handle guest interactions, compile detailed shift logs, and interface with hotel management.
Excellent observational skills, personal alertness, and a sharp eye for identifying structural risk or behavioral anomalies.
Ability to work flexible, rotating shift parameters (including night shifts, weekends, and public holidays).
Completely clear criminal record history (mandatory PSIRA tracking and internal corporate vetting applies).
Key Responsibilities & Learning Exposure
Hotel Security Officers safeguard international guests, high-value corporate assets, and facility operational boundaries:
Conducting regular foot patrols across internal guest corridors, parking bays, peripheral boundary walls, and specialized entrance zones.
Managing access control parameters at staff and visitor entry points, verifying delivery manifests, and logging contractor vehicles accurately.
Welcoming hotel guests warmly while keeping an alert profile to detect, deter, and report unauthorized individuals or safety hazards.
Monitoring on-site CCTV tracking systems, responding immediately to fire or panic alarm activations, and handling emergency evacuation protocols if triggered.
Writing clear, accurate operational shift reports, incident logs, and gate register tracking arrays with total data entry accuracy.
Interfacing closely with hotel concierge teams, shift managers, and external emergency services to maintain a safe, welcoming lifestyle precinct.
About the Company
Fidelity Services Group is the leading provider of business and residential security solutions in Southern Africa. With an operating footprint that includes specialized guarding, tactical response, cash-in-transit asset protection, and cutting-edge electronic monitoring, the group offers employees an incredibly stable, system-oriented corporate framework with excellent long-term training and career development pathways.
How to Apply
Fidelity Services Group processes its hospitality guarding recruitment pools and localized branch applications through its centralized digital human resources portal and regional Western Cape recruitment desks.
Official Application Pathways:
👉 Apply via Official Fidelity Services Group Careers Portal (Navigate to the 'Careers', 'Vacancies', or 'Join Us' tabs on the main website menu, filter jobs by Western Cape / Cape Town, and upload your profile tracking data directly).
Alternatively, candidates can hand-deliver their complete physical application profiles directly to the regional Fidelity Services Group Cape Town branch office registry.
Required Documents to Prepare (Combined Clear PDFs):
A comprehensive, updated CV highlighting your spatial location, clear contact info, and precise security experience.
A clear copy of your South African Identity Document (ID).
A clear copy of your Matric Certificate.
Mandatory: A clear copy of your valid PSIRA registration certificate and your latest PSIRA renewed digital card copy.
