Virgin Active South Africa is looking for unemployed candidates to apply for their Retentions Consultant Vacancies.
Location: Cape Town, Western Cape
Closing date: 03 April 2026
Virgin Active South Africa Retentions Consultant Vacancies
A day in the life of a Retention Consultant
- Proactively handle cancellation requests via outbound/inbound calls and written correspondence.
- Engage with members to understand their concerns and offer tailored solutions that encourage continued membership.
- Apply strong objection-handling and negotiation skills to maximize retention outcomes.
- Use structured call flows and in-house methodology to identify member needs and match them with appropriate offerings.
- Deliver empathetic, professional service aligned with Virgin Active’s values: being inspiring, always improving, doing the right thing, and having fun.
- Adapt quickly to different campaigns, products, and retention strategies as required by the business.
- Maintain compliance with all regulatory, contractual, and quality standards.
- Accurately document all member interactions, offers, and outcomes in line with POPI and internal systems.
- Address member queries, feedback, and complaints promptly and professionally.
- Collaborate with other departments and leadership teams to support business goals and drive retention success.
- Support business targets by reducing churn and improving member loyalty.
- Work collaboratively with other departments and leadership teams to support the achievement of business outcomes and drive member retention success.
- Prompt the business loyalty program
Minimum requirement
Experience & Background
- Proven experience in retentions, sales, or customer service within a contact centre environment.
- Ability to work across multiple campaigns, adapting quickly to changing business needs.
Skills & Competencies
- Excellent persuasion, negotiation, and communication skills.
- High emotional intelligence with the ability to manage sensitive conversations effectively.
- Strong problem-solving and decision-making abilities.
- Resilience and adaptability in a fast-paced, target-driven environment.
- Commitment to member loyalty, with a focus on reducing churn and maximizing retention.
- Ability to maintain compliance with all regulatory, contractual, and quality standards.
- Skilled in accurate documentation of customer interactions and retention outcomes.
They’d like you to have
- Customer Centric Focus
- Must display empathy and the ability to build rapport
- Quality must be your key focus in delivering the result
- Must have excellent influencing skills
- Must be able to manage objection and be able to close calls
Must be able to work independently
Must be a good team player and treat the team with respect
They’d love you to have
- Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
Application
Application can only be done online, Click here to submit your application
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