Tenacity Financial Services: Customer Service Agents (8 Posts)
Tenacity Financial Services is recruiting eight permanent Customer Service Agents to join their team in Cape Town. This role is focused on managing customer queries and complaints through both inbound and outbound voice channels within the financial services sector.
1. Quick Overview
| Detail | Information |
| Employer | Tenacity Financial Services |
| Position | Customer Service Agent (8 Vacancies) |
| Location | Northern Suburbs, Cape Town, Western Cape |
| Employment Type | Permanent |
| Job Reference | TFS-795 |
| Closing Date | 28 February 2026 |
2. Key Responsibilities
Query Resolution: Accurately interpret and resolve customer queries regarding products, accounts, or services.
Communication: Manage inbound and outbound calls while maintaining high levels of professionalism and empathy.
Escalation: Identify and escalate complex or crisis situations to the relevant stakeholders promptly.
Administration: Capture correct dispositions (call outcomes) and perform account-related administrative tasks.
Compliance: Adhere to departmental Quality Assurance (QA) standards, company policies, and workforce schedules.
SLA Management: Meet departmental Service Level Agreements (SLAs) to ensure consistent customer satisfaction.
3. Minimum Requirements
Education: Grade 12 (Matric) or NQF Level 4 qualification.
Experience: Minimum of one year of customer service or contact centre experience.
Technical Skills: * Typing speed of at least 35 words per minute.
95% typing accuracy.
Computer literacy and knowledge of contact centre operations.
Soft Skills: Strong verbal and written communication, problem-solving ability, and high emotional intelligence.
Advantageous: Previous experience in retail account assistance services.
4. Why Apply?
Stability: Permanent employment in a growing financial services sector.
Growth: Opportunities for internal progression and skill development in customer management.
Environment: Ideal for individuals who thrive under pressure and enjoy solving problems.
5. How to Apply
Applications must be submitted through Tenacity's official recruitment portal.
Online Application: Visit the
Tenacity Financial Services Job Portal .Search: Look for Job Ref #: TFS-795.
Submit: Ensure your CV highlights your contact centre experience and typing proficiency. Submit before the 28 February 2026 deadline.
6. Important Reminders
Location: These roles are strictly based in Cape Town.
Selection: Only candidates meeting the minimum experience and typing requirements will be shortlisted.
Scam Warning: Always apply via official portals. Tenacity will never ask for payment to process your application.
