Unit Administrative Assistant at Mediclinic
Facility
Mediclinic Muelmed
Arcadia, Pretoria, South Africa
Position Details
- Position: Unit Administrative Assistant
- Employment Type: Permanent
- Workplace Type: On-site
- Number of Positions: 1
- Reference Number: 75136
- Closing Date: 15 November 2026
Overview
Mediclinic Muelmed is seeking a professional and organized Unit Administrative Assistant to provide administrative support within the nursing unit. The role focuses on ensuring efficient administration processes, supporting patient-related functions, maintaining stock control procedures, and delivering excellent reception services. The successful candidate will contribute to the smooth daily operation of the nursing department while ensuring high standards of service delivery.
Main Purpose of the Job
The primary purpose of this position is to provide optimal support for processes, systems, and procedures within the nursing unit. The role is critical in ensuring accurate administration, effective communication, and efficient coordination of activities that support patient care services.
Key Responsibilities
Administrative Support
- Perform a variety of administrative and clerical duties.
- Ensure accurate recordkeeping and document management.
- Maintain organized filing systems and administrative records.
- Support operational processes within the nursing unit.
- Assist with office management tasks and daily administrative activities.
Patient Administration
- Assist with patient administration functions.
- Capture and maintain patient information accurately.
- Support admission and discharge-related administrative processes.
- Ensure patient information is handled confidentially and professionally.
Pharmaceutical Stock Control
- Monitor and control pharmaceutical stock levels.
- Assist with stock management procedures.
- Maintain accurate stock records and documentation.
- Support compliance with healthcare and inventory management requirements.
Reception and Customer Service
- Provide professional reception services.
- Welcome and assist patients, visitors, and healthcare professionals.
- Manage incoming telephone calls and inquiries.
- Direct calls and messages appropriately.
- Ensure a positive customer experience through professional communication.
Complaints and Feedback Management
- Assist in handling compliments and complaints.
- Escalate concerns according to established procedures.
- Maintain professionalism when dealing with customer inquiries and concerns.
Minimum Requirements
Educational Requirements
Applicants should possess:
- Grade 12 (Matric).
- Computer literacy subjects as part of their studies or an additional computer literacy certificate.
Desired Qualifications and Training
The following will be advantageous:
- Reception training.
- Secretarial training.
- Personal Assistant training.
- Administration-related training.
Experience Requirements
Essential Experience
- No specific essential experience requirement stated.
Preferred Experience
- Administrative experience in a healthcare environment.
- Previous experience in reception services.
- Secretarial or office administration experience.
- Experience supporting healthcare operations.
Required Skills and Knowledge
Successful applicants should demonstrate the following competencies:
Administrative Skills
- Strong recordkeeping abilities.
- Office management knowledge.
- Accurate data capturing skills.
- Organizational and planning abilities.
Communication Skills
- Excellent telephone etiquette.
- Professional verbal and written communication.
- Ability to interact effectively with patients, visitors, and staff.
Technical Skills
- Proficiency in Microsoft Office applications.
- Good computer literacy.
- Ability to work with electronic records and administrative systems.
Customer Service Skills
- Compliments and complaints management.
- Professional customer service orientation.
- Ability to maintain confidentiality and professionalism at all times.
Ideal Candidate Profile
The ideal candidate will be:
- Well organized and detail-oriented.
- Professional in appearance and communication.
- Able to work efficiently in a busy healthcare environment.
- Comfortable dealing with patients, visitors, and healthcare personnel.
- Skilled in multitasking and prioritizing responsibilities.
- Capable of maintaining accurate records and administrative documentation.
- Customer-focused and committed to service excellence.
Employment Equity
Applications will be considered in line with Mediclinic Southern Africa's Employment Equity Plan. Preference may be given to candidates who contribute to the company's employment equity objectives, provided minimum requirements are met.
Why Consider This Opportunity?
This role provides an excellent opportunity for individuals interested in healthcare administration. The position offers exposure to hospital operations, patient services, and nursing unit administration while allowing the successful candidate to develop valuable experience within one of South Africa's leading private healthcare groups. The role is ideal for candidates with strong administrative abilities who enjoy working in a professional healthcare environment and contributing to quality patient service delivery.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
