Afrirent Holdings is looking for unemployed candidates to apply for their Customer Contact Center Internships programme, for the year 2026.
- Location: Centurion, South Africa
- Closing Date: Not Specified
Afrirent Holdings Customer Contact Center Internships
Education Requirements
Minimum
- Matric (NQF Level 4)
Desirable
- NQF Level 5 in Office Admin, Customer Care or Related
Experience
- 0-6 Months
The successful candidates will be responsible for:
Customer Service and Query Resolution
- Responding to customer queries received via telephone, email or call centre systems in accordance with service level agreements.
- Providing accurate information and guidance relating to vehicle maintenance, repair bookings, breakdown assistance and service processes.
- Capturing and verifying customer, vehicle and case details accurately on the relevant fleet management systems.
- Creating and managing service cases, including the generation of reference numbers.
- Requesting outstanding documentation / information from customers, internal departments or service providers.
Inbound Call Management
- Answering incoming calls in accordance with approved call centre standards and scripts.
- Maintaining professional telephone etiquette and service delivery.
- Capturing accurate customer and vehicle information during calls.
- Handling all calls efficiently and professionally.
Outbound Communication and Service Coordination
- Conducting outbound calls to follow up on customer queries, breakdown assistance or service requests.
- Liaising with service providers regarding the progress of vehicle repairs and maintenance.
- Providing customers with timely updates regarding the status of repairs or breakdown assistance.
- Ensuring repair bookings and maintenance schedules are confirmed and communicated.
- Maintaining records of all follow-up communications.
Application
Application can only be done online, Click here to submit your application
