Momentum Health: Contact Centre Learnership 2026
Momentum Metropolitan, a leading financial services group in South Africa, is inviting applications for its Health Contact Centre Learnership for 2026. This programme is designed to equip unemployed youth with the professional skills required to excel in a high-stakes medical insurance environment, providing both a formal qualification and practical experience.
1. Quick Overview
| Detail | Information |
| Employer | Momentum Metropolitan Holdings |
| Programme | Contact Centre Learnership (Health Division) |
| Location | Centurion / Bellville (Regional dependent) |
| Closing Date | 23 April 2026 |
| Duration | 12 Months |
| Stipend | Market-related Momentum Learner Allowance |
2. Minimum Requirements
Momentum seeks individuals who combine professional communication with a high level of empathy:
Education: A completed Grade 12 (Matric) with:
Mathematics or Mathematical Literacy: 40% minimum.
English: 40% minimum.
Age: Must be between 18 and 35 years old.
Status: Must be currently unemployed and not participating in any other learnership or internship.
Citizenship: South African citizen.
Attributes: * Excellent verbal and written communication skills.
Passion for customer service and healthcare.
Basic computer literacy (MS Office).
Ability to handle sensitive medical information with confidentiality.
3. Key Responsibilities
Learners are trained to become the "voice" of Momentum Health, assisting members with their medical aid needs:
Inbound Query Handling: Answering calls from members regarding their medical aid benefits, claims status, and pre-authorizations.
Administration: Accurately capturing data on the health management systems and ensuring all member records are up to date.
Product Knowledge: Learning the details of various medical aid plans to provide accurate advice to beneficiaries.
Conflict Resolution: De-escalating difficult calls and providing solutions to member concerns in a professional manner.
Compliance: Ensuring all interactions follow the Council for Medical Schemes (CMS) regulations and the Protection of Personal Information Act (POPIA).
4. How to Apply
Momentum Metropolitan manages all learnership applications through their centralized careers portal.
Online Portal: Apply via the
Momentum Metropolitan Careers Page .Search: Use keywords like "Health Learnership" or "Contact Centre" and filter by the 2026 intake.
Required Documents:
An updated, professional CV.
A copy of your ID and Matric Certificate.
A brief motivation letter highlighting your interest in the healthcare sector.
Process: Shortlisted candidates will undergo a competency assessment (checking communication and typing skills) followed by an interview.
5. Important Advice for 2026
The "Health" Context: Medical aid call centres are different from retail ones. You will be dealing with people who may be ill or stressed. Highlight your empathy and patience in your application.
POPIA Awareness: You will be handling sensitive medical history. Mentioning your understanding of data privacy shows you are ready for the responsibility of the health sector.
Numerical Literacy: Medical aid involves calculations (co-payments, limits, and percentages). Ensure your CV reflects your ability to work accurately with numbers.
Corporate Culture: Momentum values "Human Spirit." Research their brand values to align your interview answers with their corporate identity.
6. Why Join Momentum?
Professional Qualification: You will earn a National Certificate in Contact Centre Operations (NQF Level 4), which is highly valued in the financial services industry.
Holistic Wellness: Momentum is a wellness-focused company; learners often benefit from a supportive, growth-oriented environment.
Career Pipeline: Many learners who successfully complete the programme are offered permanent roles as Client Service Consultants or Claims Assessors.
Industry Exposure: Gaining experience in medical insurance is a specialized skill that is in high demand in the South African job market.
Tip: When applying, highlight any volunteer work or experience where you had to help people or solve problems. This demonstrates the "people-first" attitude Momentum is looking for!
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