Fidelity Services Group is looking for unemployed candidates to apply for their Telesales Cold Calling Agents vacancies
Location : Midrand, Gauteng
Closing date: 06 March 2026
Fidelity Services Group Telesales Cold Calling Agents Vacancies
Minimum qualifications and experience
- Matric
- Post Matric qualification – preferred
- A minimum of 1-year customer service experience
- A minimum of 1 year cold calling experience within a sales call centre
- At least 1 year’s administration experience within a client-centric environment
- Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint
Main duties & Responsibilities
- Making outbound calls on lists to try and secure sales or sales appointments or working on Dialler lists 90% of a working day.
- Answering inbound calls as well as assist customers who have specific enquiries.
- Transferring calls to other departments as and when needed.
- Handling and resolving customer complaints or escalating on calls if in scope.
- Verifying listener information
- Passing required QA results if applicable.
- Achieving business strike rate requirement, call volume requirement and daily targets on either sales or appointments or technical calls booked.
- Working as a team and assisting colleagues with daily contact centre operational issues.
Behavioural Competencies
- Customer focus
- Drive and create urgency with potential clients
- Being ethical
- Passion for selling
- Good follow up skills and practices on tasks
- Negotiation skills
- Drive for results
- Action orientated
- Active listening
- Attention to detail
- Able to build report telephonically
- Resilience
- Active cold calling
- Empathy
- Adaptability
- Positiveness
- Organising
- Planning
- Time Management
- Excellent communication skills (verbal and written)
- Dealing with ambiguity
- Informing
- Integrity and trust
- Patience
- Leave effective voicemails
- Closing rate of over 80-90% of deals
Application
Application can only be done online, Click here to submit your application
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