National Department of Health: Switchboard Operator 2026
The National Department of Health (NDoH) is recruiting for a Switchboard Operator (Level 4/5) at their central offices in Pretoria. This role is essential for managing the department’s telecommunications and ensuring efficient public access to health services information.
1. Quick Overview
| Detail | Information |
| Employer | National Department of Health (NDoH) |
| Position | Switchboard Operator |
| Salary | R193,359 per annum (plus competitive benefits) |
| Location | Pretoria (Head Office) |
| Directorate | Support Services |
| Closing Date | 09 March 2026 |
2. Minimum Requirements
To qualify for this position, applicants must meet the following:
Education: Grade 12 (Matric) certificate or equivalent (NQF Level 4).
Knowledge: Understanding of telephone etiquette and Batho Pele principles (putting people first).
Skills: * Good communication (verbal and written) and interpersonal skills.
Proficiency in MS Office (Word, Excel, Outlook).
Active listening and problem-solving abilities.
Ability to handle high call volumes under pressure.
3. Key Responsibilities
System Operation: Operating the PABX system and managing all incoming and outgoing calls.
Information Services: Solving caller inquiries related to Department of Health services or redirecting them to the correct units.
Administration: Maintaining an updated departmental telephone list and managing switchboard equipment.
Security: Screening calls and ensuring the safeguarding of government property within the workstation.
Customer Focus: Providing a professional and friendly first point of contact for the public and stakeholders.
4. How to Apply
Applications for the National Department of Health must be submitted following the official public service protocol.
Form: Complete the New Z83 Form (effective 01 Jan 2021). Ensure all sections (A, B, C, and D) are fully completed and the form is signed.
Documents: Submit a comprehensive Curriculum Vitae (CV) only.
Note: Certified copies of qualifications and ID are only required for shortlisted candidates.
Submission Method: * Email: Send as a single PDF document to
recruitment@health.gov.za Subject Line: You must clearly quote the reference number (usually found on the official circular or NDoH website careers section).
5. Important Advice
Single PDF: Ensure your CV and Z83 are scanned into one single file. Multiple attachments often lead to technical rejections in government email systems.
Batho Pele: During an interview for this role, you will almost certainly be asked how you apply "Batho Pele" principles to customer service. Be prepared with examples.
Response Time: If you do not receive an invitation for an interview within 3 months, consider your application unsuccessful.
Tip: Since the salary is R193,359 (Level 4/5), this is a "Production" level post. Highlighting any previous experience with a PABX system or working in a high-volume call center environment will give you a significant advantage!
