Werkie invites suitable qualifying candidates to apply for the Operations Assistant vacancy.
Closing date: Not specified
Location: Boksburg
Salary: R9,000 – R14,000 (depending on experience)
Operations Assistant vacancy at Werkie
This role is vital for planning, coordinating, and following up on work orders, ensuring both their technical team and clients’ needs are met efficiently.
Key Responsibilities
Client Appointments & Scheduling:
- Book appointments with clients and reserve time slots in plumbers’ diaries.
- Create job cards for bookings.
- Ensure technicians follow Eworks instructions (e.g., on route, on site, completed).
Administrative & Financial Support:
- Generate invoices from quotes/completed jobs, adjusted to actual events.
- Create purchase orders and link purchases to specific jobs.
- Load accountability information for defaulting clients.
Documentation & Reporting:
- Assist with creating COCs.
- Type and distribute client and insurance reports.
- Upload and distribute photos.
Customer Service & Feedback:
- Administer client feedback (rate cards).
- Contact customers to assess satisfaction levels and address complaints.
General Support:
- Assist with fleet management administration.
- Perform any other ad hoc duties as requested by management.
Requirements:
- National Senior Certificate.
- National Diploma or similar qualification.
- 2–5 years’ experience, able to work independently without close supervision.
- Excellent knowledge of Microsoft Office and office management software (ERP, etc.).
- Highly advantageous if candidates have prior experience working with EWorks Manager.
- Familiarity with office management procedures and basic accounting principles.
- Outstanding communication and interpersonal skills.
- Excellent organizational and leadership abilities.
Applications
Job Application for Operations Assistant
