Career Opportunity: Call Centre Agents at Fidelity Services Group!
Are you ready to kickstart your career in customer service? Fidelity Services Group, a leading name in security, is looking for enthusiastic and dedicated Call Centre Agents to join their team in 2025! This is a fantastic full-time opportunity for individuals with a passion for helping people.
What You'll Do:
As a Call Centre Agent, you'll be the voice of Fidelity, providing exceptional support and ensuring a smooth experience for their clients. Your responsibilities will include:
Managing inbound and outbound calls with professionalism.
Efficiently resolving customer issues and inquiries.
Providing support for the Umsuka App and promoting related products.
Offering solutions to technical problems.
Accurately logging all customer interactions.
Escalating unresolved issues to the appropriate departments.
Collaborating with your team to achieve top-tier customer satisfaction.
What We're Looking For:
Even if you have no prior experience, if you meet these requirements, we encourage you to apply!
A valid Matric / National Senior Certificate.
Strong English communication skills (both verbal and written).
Familiarity with computer skills and Microsoft Office is a plus.
A positive attitude and excellent problem-solving abilities.
The flexibility to work various shifts (Monday - Friday work hours).
A clear criminal record.
Must be a resident of South Africa.
What Fidelity Services Group Offers:
Fidelity Services Group is committed to your growth and success! You'll benefit from:
A competitive market-related salary (ranging from R9,000 to R38,000 per month).
Professional development and structured training programs.
Mentoring and clear career advancement opportunities.
A supportive and collaborative team culture.
Location & How to Apply:
This role is based in Johannesburg, Gauteng, with the street address being "Johannesburg". There are also multiple other locations across South Africa.
Ready to make your mark?
Click here to apply now:
Application Deadline: July 31, 2025
Don't miss this incredible chance to join a leading organization and build a rewarding career!
